Training in Human Services
Good practice in human services rests upon self-awareness and an openness to growth. Whether you are leading a team, supporting clients, or responding to a crisis, recognising your own reactivity and reading a room accurately leads to better decisions and safer outcomes.
Our training ranges from de-escalation and crisis intervention to emotional awareness and leadership, giving staff at every level the time and the tools to build these skills. We deliver it in-house, shaped not by a fixed programme but by what your organisation tells us it needs.
Programmes
Each programme can be run as described or shaped around your team.
Emotional intelligence for leaders
Half day or full day · Managers, team leaders, executive teams
Participants will:
map what sets off their own reactions, using the Trigger-to-Choice Chain
respond to strong emotion in others with the five PAUSE steps
run a short, safe check-in with their team using the OPEN meeting format
leave with a plan for one real situation they are facing now
Leading under pressure
Half day · Leaders in demanding roles, including health, community and human services
How pressure shows up in decisions and relationships. Noticing early signs of burnout in yourself and your team. Holding difficult conversations. Staying steady through change.
Reflective supervision for team leaders
Full day · Team leaders and coordinators in disability, youth, aged care and community services
What supervision is for, how to run a supervision conversation, giving useful feedback, noticing vicarious trauma, and recording and following up.
How it works
In-house at your workplace
Half-day or full-day formats, for groups of up to 10
Every workshop starts with a short conversation about your team and what you want to change
Fees on enquiry. We'll send you a short outline and a quote.
Facilitators
Dr Dimitri Tsakas
BSW (Hons), BTh, MIntRel, PhD (International Relations)
Accredited Mental Health Social Worker · Certificate IV in Training and Assessment (TAE40122) · Certified Therapeutic Crisis Intervention trainer, Cornell University
Dimitri has experience in designing and delivering Training in a variety of contexts where Emotional Awareness is central to outcomes.
Michelle Tsakas
Accredited Mental Health Social Worker (AMHSW), BSW, GradDipLibSc, MAASW
Michelle brings over 30 years of clinical experience in working with individuals and couples She has a keen focus on the emotional and relational side of working life.